Senior Records Document Management Technical Specialist

The Company

Our client is one of the largest conventional oil and natural gas producers in Canada; operating a significant portfolio of opportunities with a dominant position in light oil in Canada.

The Opportunity

Reporting directly to the Manager, Records & Information Management, the Senior Records Document Management Technical Specialist will focus on providing technical support for our client’s Document Management System, eDocs.

Key accountabilities and responsibilities:

  • High end technical support for Open Text eDocs and scanning (Kofax) environments.
  • Back and front end system configuration, problem resolution, performance tuning, patching and upgrades.
  • Design, create and maintain custom applications, scripts, utilities and web-based interfaces utilizing eDocs and Kofax Capture API’s.
  • Test and resolve issues associated with integration of Open Text eDocs software and other desktop products including Microsoft Office and Adobe.
  • Foresight to anticipate what the future needs will be from a system configuration perspective.
  • Create and maintain technical support documents.
  • Liaise with IT/IS to deliver solutions.
  • Troubleshoot issues as they arise with end users.

The Individual

The ideal candidate will possess the following skills, experience and personal attributes:

  • Degree in Computer Science, Software Engineering or equivalent combination of education and experience.
  • Minimum of three to four years of in-depth technical support for document, records management, scanning software and solutions.
  • Some experience in the Oil & Gas industry is preferred.
  • Proficiency with Open Text eDocs DM/RM software or equivalent product and image scanning system (Kofax Capture experience preferred).
  • Technical support experience with Microsoft server products including Windows, SQL Server and Active Directory.
  • Prior experience with Oracle databases (Developer Level) or some similar equivalent.
  • Strong preference for experience with system integration and writing API’s.
  • Strong understanding and experience with tools and methodologies in both client server and web applications in an n-tier, distributed applications environment.
  • Experience with Development tools including VP, ASP,, ASP.NET, Java Script.
  • Experience with other critical applications such as QByte, CS Explorer, Well and Site View would be an asset.
  • Proven ability to work independently.
  • Strong analytical skills and attention to detail.